Refund policy

Refund Policy

30-Day Returns for Unused Items

We accept returns and refunds for unused items only, in their original condition and packaging. Request your return within 30 days of delivery. Used items are not eligible for change-of-mind returns or refunds.

Returns

- You have 30 days from the day your order arrives to request a return.

- Items must be unused and in their original condition and packaging.

- To start a return, email support@thrively.store with your order number. We'll reply with simple return instructions.

Refunds

- Once we receive your return, we inspect it to confirm it is unused and in its original condition and packaging. Approved refunds are issued to your original payment method.

- Please allow 7–10 business days for the refund to appear on your statement, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo. We'll send a free replacement or a full refund — no return needed.

Questions?

We're here to help: support@thrively.store (7:00 am – 8:00 pm EST, United States).